Ways to reach us
The Blueshift Support team provides support directly within your Blueshift dashboard and the knowledge base, via the AI Support Agent. Access it by clicking the ? icon in your Blueshift dashboard.
Need assistance, training, or guidance? Choose the option that best fits your needs — our teams are ready to assist.
Help Center
Find product documentation, setup guides, and best-practice articles for every feature of the Blueshift platform.
Contacting Support
Get help with technical issues, product questions, or account troubleshooting.
The Blueshift Support team provides support directly within your dashboard and the Help Center, via our AI Support Agent.
To open it:
Click the ? icon in your Blueshift dashboard.
Select Contact Support from the dropdown.
Once opened, access the:
Home: A central hub with direct access to your message history and a search function for navigating our Help Center.
Messages: Get support by asking the AI Support Agent your questions, or submitting a formal support ticket.
Tickets: Appears after you've submitted a support ticket, so you can track and manage existing or closed tickets.
Help: A dedicated, in-platform portal to the full Blueshift Help Center, letting you search and explore resources without leaving your workflow.
Ask the AI Support Agent a question
The AI Support Agent in the Messages space gives quick answers to common Blueshift questions, using our Help Center to deliver relevant information right in the chat. Whether you're exploring a feature, checking a configuration, or asking about an integration, the assistant is ready to help.
To start a conversation:
Navigate to the Messages space within the widget.
Click the Send us a message button.
Type your Blueshift question directly into the text box.
The assistant will engage conversationally, attempting to find a solution using our Help Center content.
If the AI Support Agent doesn't answer your question, submit a support ticket by clicking Submit a support ticket or requesting to escalate to human support.
Phone support: Available for Enterprise customers. Contact your Customer Success Manager (CSM) for details.
Access your support tickets
The Tickets space is only visible to customers who have active or resolved tickets — otherwise the space won't appear.
To view and manage your support tickets:
After submitting your first support ticket, the AI Support Agent will show a Tickets space.
From the Tickets space, you can:
Respond to updates on an open ticket.
Open the details of open or resolved tickets.
Re-open old tickets to ask further questions.
Note about Blueshift Support Hours
The Blueshift Support Team is available Monday through Friday from 2:00 a.m. to 5:30 p.m. ET, excluding public holidays. The table below lists the days the Support Team is offline or offering limited support. In each case, support resumes the next business day.
Holiday | Support |
New Year's Day | Closed |
Indian Republic Day | Limited |
Martin Luther King Jr. Day | Limited |
Presidents' Day | Limited |
Holi | Limited |
Good Friday | Limited |
Maharashtra Din / Labour Day | Limited |
Memorial Day | Limited |
Bakri Eid | Limited |
Juneteenth | Limited |
US Independence Day | Limited |
Indian Independence Day | Limited |
Raksha Bandhan | Limited |
Ganesh Chaturthi | Limited |
Labor Day | Limited |
Gandhi Jayanti | Limited |
Dussehra | Limited |
Indigenous Peoples' Day | Limited |
Diwali | Limited |
Thanksgiving | Limited |
Day after Thanksgiving | Limited |
Christmas Eve | Closed |
Christmas Day | Closed |
Blueshift Academy
Access on-demand training courses, learning paths, and certification programs to master the Blueshift platform.
Customer Success
Have questions about best practices or campaign strategy?
Reach out to your CSM directly, or email [email protected]
Sales
Interested in a demo or learning more about Blueshift?
Email: [email protected]